Home 9 Responsible Gaming

Responsible Gaming

Gambling involves real financial risk. Some Khalti88 players develop problems that affect money, relationships, and mental health. This page explains the tools available on the platform, signs that play may be getting out of hand, and where to find professional support in Nepal and internationally.

Nothing here replaces professional advice. If you are in distress, contact one of the organizations listed below.

Our Approach to Responsible Gaming

Gambling should be treated as paid entertainment — not as income and not as a way to recover debts. House edge and bookmaker margin mean that, over time, most players lose more than they win.

Some people develop gambling-related harm. Operators have a duty to offer controls, train support staff to take those requests seriously, and point players toward independent help. Limits and self-exclusion are processed as operational requests, not as a sales conversation. Festival periods and long cricket series are when many players overspend; set a limit before those weeks start, not after a loss.

Tools Available to You

Deposit Limits — Cap how much you can deposit each day, week, or month. Reductions apply promptly. Increases are delayed so you have time to reconsider.
Loss Limits — Where supported, cap net losses over a set period so a long session cannot run past a number you chose in advance.
Session Time Limits — Set a maximum session length. When it is reached, you receive a reminder or are logged out, depending on the setting.
Reality Checks — Periodic pop-ups showing how long you have been logged in and your net result for the session.
Self-Exclusion — Block your own access for 6 months, 1 year, or permanently. During that period the account stays closed and marketing messages are stopped.
Account Closure — Close the account for good through support. Remaining withdrawable funds are returned after standard checks.

Turn these tools on in account settings, or ask through the Contact Us page.

Signs of Problem Gambling

Consider getting help if any of the following apply to you or someone you know:

Spending more NPR than you can afford to lose
Chasing losses with larger or more frequent bets
Borrowing money or selling possessions to gamble
Neglecting work, studies, or family because of gambling
Feeling anxious, irritable, or restless when not gambling or when trying to cut down
Lying about time or money spent on gambling
Gambling to escape stress, debt, or other personal problems

Noticing a pattern early makes it easier to stop. Asking for help is a practical step, not a failure.

Where to Get Help

The following organizations offer free, confidential support. Gambling-specific services are listed first; Nepal-based mental health services follow.

GamCare — www.gamcare.org.uk — Counseling and advice. Helpline: 0808 8020 133 (UK-based, reachable internationally).
Gambling Therapy — www.gamblingtherapy.org — Online chat, forums, and self-help tools in multiple languages.
BeGambleAware — www.begambleaware.org — Information, screening tools, and treatment referrals.
Gamblers Anonymous — www.gamblersanonymous.org — Peer meetings online and, where available, in person.
TPO Nepal — tponepal.org — Psychosocial support services in Nepal.
KOSHISH Nepal — koshishnepal.org — Mental health advocacy and support.
Mental health helpline (Nepal) — 1166 — National mental health support line. Confirm the current number through official government sources before calling.

Helpline numbers and websites change. Check the organization’s own site before you call.

Protecting Minors

Underage gambling is prohibited. Players must be 18 or older. Age is checked during KYC, typically with a citizenship card, national ID, or passport, before withdrawals are released.

On shared phones and computers, log out after each session and keep passwords private. Parental control software such as Net Nanny (netnanny.com) and Qustodio (qustodio.com) can block gambling sites on devices used by children.