This page covers general questions about using the platform. For product-specific help, use the relevant section of the site. Legal rules are in the Terms and Conditions and Privacy Policy.

Account

How do I create an account at Khalti88?

Registration is free and usually takes a few minutes. Open the Khalti88 official website, tap sign up, and complete these steps:

• Choose a username and a strong password
• Enter your full legal name, date of birth, Nepali mobile number, and email
• Select NPR as your currency
• Accept the terms and verify the mobile number by SMS

You may need to upload a citizenship card or passport before your first withdrawal.

I forgot my password. How do I reset it?

Use the “Forgot Password” link on the login page. Enter the registered email or mobile number, then follow the reset code or link. If you no longer have access to that email or number, contact support for a manual identity check.

Can I have more than one account?

No. One person may hold one account. Extra accounts will be closed, and funds in those accounts may be voided. If you created a duplicate by mistake, contact support to have it removed rather than continuing to use both.

How do I verify my account?

KYC means submitting proof of identity and, when asked, proof of address. Accepted documents typically include:

• Nepali citizenship card, national ID, or valid passport
• Proof of address — utility bill or bank statement dated within the last 3 months
• A selfie or live identity check in some cases

Reviews are usually completed within [X] business hours. You will be notified once the check is done.

Deposits and Withdrawals

What payment methods are available?

The cashier supports NPR methods commonly used in Nepal:

• E-wallets — Khalti, eSewa, IME Pay
• Bank transfer — where enabled in the cashier

The list on the cashier screen is the current list. Methods can be added or removed.

What is the minimum deposit?

The minimum deposit is NPR [amount]. Some wallets apply a different floor. Check the cashier for the limit on the method you select.

How long do withdrawals take?

Most withdrawals are reviewed and sent the same day after KYC is complete. E-wallet payouts to Khalti, eSewa, or IME Pay are usually the fastest. Bank transfers can take longer around holidays and cut-off times. The first cash-out cannot start until identity documents have been approved.

Why is my withdrawal pending?

Common reasons are:

• KYC is not finished
• Bonus wagering is still open
• The amount is above the daily or per-transaction limit
• An extra security review was triggered

Check verification status in your account. If it stays pending, send support the withdrawal reference.

Bonuses

How do I claim a bonus?

Log in, open promotions, and select the offer. Some credits need a qualifying deposit; others are applied automatically. Full rules for each offer sit on the Promotions page.

What are wagering requirements?

Wagering requirements tell you how many times you must bet the bonus (or bonus plus deposit) before related winnings can be withdrawn. Example: an NPR 1,000 bonus with 10x wagering means NPR 10,000 in qualifying bets. Slots often contribute 100%; table games may contribute less.

Can I withdraw my bonus immediately?

No. Bonus money and winnings from it stay locked until wagering is finished, unless the offer is explicitly labelled no-turnover. See the Promotions page for the terms attached to a specific credit.

Technical

What devices are supported?

The site works on Android and iOS phones and tablets, and on desktop browsers (Chrome, Firefox, Safari, Edge). A mobile app is available from the official site — see the App page for install steps. Do not install APK files from unofficial links.

The site is not loading. What should I do?

Work through these steps:

• Clear cache and cookies, then reload
• Try another browser, or switch between the website and the app
• Test Wi-Fi versus mobile data
• Turn off VPN or ad-blockers that may block scripts
• If it still fails, contact support with device type, browser, and the error you see

Is my personal information safe?

Yes. The platform uses 256-bit SSL encryption, restricted server access, and role-based staff permissions. Citizenship and bank documents submitted for KYC are stored under the same controls. Full details are in the Privacy Policy.

Responsible Gaming

How do I set deposit limits?

Open account settings and find the responsible gaming or limits section. You can set daily, weekly, or monthly NPR caps. Lowering a limit takes effect quickly; raising it is delayed. All tools are listed on the Responsible Gaming page.

How do I self-exclude?

Ask support by live chat or email at [email protected]. Durations are 6 months, 1 year, or permanent. The account is locked and marketing stops. Requests are processed within 24 hours. External help organisations are listed on the Responsible Gaming page.