Contact Us

Khalti88 customer support team is available 24 hours a day, 7 days a week, including public holidays in Nepal. Support is provided in Nepali and English. Below are the available channels, what each is suited for, and how to get a faster answer.

Customer Support Channels

Live Chat

Live chat is the fastest way to resolve most questions. Open the chat icon on the website or mobile app. Agents are available around the clock and typically respond in under 2 minutes. This channel is staffed by people, not automated bots.

Use live chat for login problems, Khalti or eSewa deposit status, bonus eligibility, or anything that needs a short back-and-forth conversation.

Email

Email is better when you need to send attachments — citizenship card images for KYC, payment screenshots, or a written timeline of a dispute. Include your registered username, the time of the issue in NPT (Nepal Time), and any transaction reference so the team can find the record.

• Address: [email protected]
• Expected response: same day for standard enquiries. Complex account reviews may take longer, with status updates sent along the way.

Telegram

Telegram is useful for quick follow-ups and sending screenshots from a phone. Use only the official account linked on the website or inside your logged-in dashboard. Do not reply to unsolicited messages from accounts claiming to represent the platform.

• Official channel: [Telegram handle/link placeholder — use only the link shown on khalti88nepal.org]

WhatsApp

If an official WhatsApp number is displayed on the site, it can be used for the same type of short mobile queries. Unofficial numbers circulating on social media are not support channels. Confirm the number against the website before sending account details.

Phone

Phone support is intended for urgent cases: suspected unauthorised access, a withdrawal that needs a same-day check, or situations where typing is impractical.

• Number: [phone number placeholder]
• Hours: standard operating hours (NPT)

Common Issues We Can Help With

• Account registration, login problems, and password resets
• Identity verification (KYC) — citizenship card, passport, accepted file formats, and processing status
• Deposits and withdrawals in NPR — delays, failed Khalti, eSewa, or IME Pay transfers, missing credits
• Bonus terms — eligibility, wagering progress, expiry, and why a bonus may have been removed
• Technical issues — games not loading, app crashes, browser problems, drops during live play
• Responsible gaming requests — deposit limits, cooling-off periods, or self-exclusion
• Account security — reporting suspicious activity, updating registered details, recovering a locked account

Tips for Faster Resolution

The first message you send determines how quickly the case can be opened. Include:

• Your registered username
• The product involved (slot name, live table, cricket market, or esports event)
• Date and time in NPT
• Wallet reference or bet ID if money is involved
• Screenshots of error messages (mask full card numbers and wallet PINs)

Never share your full password, SMS OTP, eSewa or Khalti MPIN, or private keys — including with people who claim to be staff. The support team will not ask for those.

Languages and Peak Hours

Agents can reply in Nepali or English. Match-day evenings — especially during Nepal Premier League, IPL, and major football fixtures — can lengthen chat queues. Stay in the chat window so you keep your place. Email is the better option if you need to step away from the device.

Affiliate or media requests should not go through player support. Use the intake path shown on the site for commercial enquiries so player tickets stay at the front of the queue.

Before You Contact Us

Many routine questions are answered on the FAQ page. Topics there include payment methods, withdrawal timeframes, verification documents, bonus wagering, and device support.

Requests that change personal details, withdrawal destinations, or responsible gaming settings require identity checks before they can be processed. Have your username and any relevant references ready so the agent does not need a second round of questions.